UX audit: where users drop out and why
A UX audit is usually the first step. We combine analytics, session recordings and an expert review to find the screens where users stall, then rank the fixes by effort and likely impact.
- Funnel analysis from GA4 or your product analytics.
- Heuristic and accessibility review against WCAG 2.2.
- Moderated usability sessions with real users from your audience.
- A prioritised fix list, with wireframes for the bigger changes.
UI UX design agency work for apps, portals and booking flows
| What we design | Typical problem | What changes |
|---|---|---|
| Booking flows | Too many steps or fields before a slot is confirmed | Fewer steps, live availability and a clear confirmation |
| Customer and member portals | Users cannot find documents, invoices or account settings | Navigation and labels rebuilt around tasks |
| Mobile apps | Drop-off during onboarding and weak store-listing conversion | A shorter sign-up and clearer first screens |
| Application and quote forms | Long forms abandoned halfway | Multi-step forms that save progress |
For Ofload, an Australian freight platform, our 2025 work cut carrier sign-up from 14 fields to four steps and lifted store listing conversion from 6.4% to 23.8% across both app stores; see the Ofload case study.
UX design services, from research to handover
- Research. Interviews, analytics and support tickets turned into the tasks users need to finish.
- Wireframes and prototypes. Clickable flows tested before any visual design.
- UI design. A component library and design system in Figma, built for accessibility.
- Validation. Usability tests before launch and A/B tests on the changed screens after it.
- Handover. Specs and components ready for your developers or ours.
When the build is ours too, design moves straight into development with our custom software team.
Product design agency work tied to conversion
As a product design agency, we judge a redesign by what it changes in the numbers: completed bookings, submitted applications, orders or qualified leads. Audit findings pass to conversion rate optimisation, which tests them on live traffic.
Teams that want a digital product studio for a new app, rather than a redesign, get the same research-first process from discovery to launch.